Curriculum Vitae

Louise Hove Albertsen

 

 

FACILITATOR • PROJECT MANAGER • CHANGE SPECIALIST

Extroverted | Dedicated | Energetic | Resourceful

 

I get hired to get things done.


For the last 20 years I have focused on building teams that deliver results, mainly in the Financial Sector. 


Work areas are primarily within Project- and Program Management, 

but also Process Modeling, Requirements Specification and Software selections.


I consider myself to be a quick learner and I adapt easily to new teams and environments. 

I am fully proficient in English and the Scandinavian languages.


 Generic skills like presentation techniques, communication, workshop facilitation and conflict management are all things that I master, from my many years in the consulting Industry

 

Privately I spend time with my two kids, friends and all kinds of sport.

 

Louise Hove Albertsen

Firsskovvej 8 - 2800 Lyngby - Denmark

+45 20647420 - l.albertsen@incent.dk

www.louisehove.dk - www.7n.com


 

EDUCATION, CERTIFICATIONS AND MAIN COMPETENCE AREAS

Main competences

  • Project management
  • Stakeholder management
  • Facilitation
  • Change Management
  • Communication
  • Management consultancy
  • Business modelling
  • Conflict Management
  • Teaching

Education

  • 1999 Cand. Polit., Copenhagen University (Master, Economics)

 

Certifications

  • 2018 Certified Agile Project Leader, Agile Alliance
  • 2018 Certified Change Management, APMG International
  • 2014 CSM Certified ScrumMaster, SCRUM Alliance
  • 2007 PRINCE2 foundation, Project manager education
  • 2002 WebMethod developer
  • 2001 PowerBuilder and development tools

 

Teachning

  • 2014 -          Run and Bike coach
  • 2016 -          Motivational skills
  • 2009 - 2012 Facilitaion skills

PROJECTS

 

Danske Bank (7N) (Current)

 

Role 06.2022 - : Project Manager

New Claims Management system 


Novozymes (7N): 6 month

 

Role 06.2022 - 12.2022: Project Manager


Tryg (7N): 3 years 3 month

 

Role 01.2022 - 05.2022: Agile Art Product Manager

The Private segment is the largest within Tryg. Tryg Private Management has decided to merge 80% of all development into two major Agile Arts with 8-10 teams in each. My role within Art management is to build and organize the two Arts. My specific role as Product Manager is to secure development transparency, clearly defined and prioritized roadmaps, clear Art vision and act as Business ears and eyes to garantee business value in the solutions build.

Project profile:

  • Project size 60 mDKK
  • Complexity high (organization, portefolio management, stakeholder)


Role 10.2019 - 12.2021: Programme manager

Tryg needed to add further stability and trust to their Insurance Partner relationsships on the IT side, plus take a deeper look into the processes surrounding the Partners in general (incident process, change process, development processes etc.). 

Project profile:

  • Project size 20 mDKK
  • Complexity high (technology, stakeholder, processes)


Role 02.2019 - 09.2019: Project Manager

Tryg and several of the major banks in the Nordics (Danske Bank, SEB, Nordea) have partnered in the Cards area (extended coverage and claims). The online processes supporting this partnership is united in one project. 

Project profile:

  • Project size 4 mDKK
  • Complexity low (technology)

Danske Bank (7N): 2 years 6 months

 

Role 02.2017 - 12.2018: Project Manager

A new banking platform has been introduced across the three Baltic countries in Danske Bank. In order to secure "one bank, one platform" Danske Bank decided to create a data bridge between the Baltic Banking platform and the exsiting Group core banking platform. This should be done in a manner that secured smooth real time use of cash management products and real time payments on Baltic accounts from online systems on Group side . The project did this by migrating and mapping shadow data between the platforms. Louise was responsible for organizing, facilitating and managing tasks connected with the Bridge incl. alignment of differences in workprocesses, dataunderstanding, technologies and architecture. Louise was responsible for coordinating deliveries from 11 sub-projects, and ongoing communication with a large number of stakeholders across Danske Bank.

Project profile:

  • Project size 45 mDKK
  • Complexity very high (technology, stakeholder, requirement, organization)

 

Role 06.2016-01.2017: Project Manager

Danske Bank Asset Finance is developing a Car Vendor System for the Swedish market. The system is the first step in a list of strategic initiatives in order to win more market in Sweden and the Nordic market. The system uses the responsive design technology with a strong back-end.

Project profile:

  • Project size 20 mDKK
  • Complexity high (stakeholder)

Danske Bank (7N): 2 years 6 months

 

Role 01.2012 - 12.2012: Project Manager

Responsible for Danske Banks side of Swedish real time money transfers (customer to customer) initiated via the mobile phone (SWISH). The project was developed in corporation between the six biggest banks in Sweden. Project roles: - Project manager - Facilitation of requirements between Danske Bank Sweden, Danske Bank Group, Bankgirot and the other participating banks - Development and implementation towards a centrally developed real time clearing system at Bankgirot.

Project profile:

  • Project size 13 mDKK
  • Complexity high (stakeholder, requirement, technology)

 

Role 12.2010-01.2012: Project Manager

Responsible for converting all Finnish customer faced account numbers in Danske Bank to IBAN in connection with SEPA clearing. The project involved 32 system areas in Danske Bank

Project profile:

  • Project size 25 mDKK
  • Complexity medium (stakeholder)

 

Role 07.2009-12.2010: Project Manager and Management Consulting

Several areas and processes of Loans Systems needed to be re-organized and optimized, and new goals to be set. Louise succesfully implemented this together with loal management.

Project profile:

  • Complexity medium (strategy, organization, processes)

 

BEC (7N): 3 years 6 months (01.2013 - 06.2016)

 

Role 12.2015 - 06.2016: Project Manager

Third project leader in four years. Upgrading third party supplier complex for one of BEC's customers. The system contained many integration points towards BEC's own systems and external data supplier. There had been several attempts to upgrade without success which lead to unsatisfied stakeholders, and the trust between parties were low. The system was upgraded successfully after 4 month and the customer immediately ordered at continuation of the project.

Project profile:

  • Project size 3,0 mDKK
  • Complexity medium (technology, stakeholder)

 

Role 06.2015 - 02.2016: Project Manager

Third project manager in 1 year. The project was started up without the right organization. Lack of trust between stakeholders, unsatisfied customers and uncertainty followed. The project secured development of new rules for private Third Party Mortgaging for the largest BEC banks. The project involved mapping out demands from BEC's customers regarding law, development, testing, start-up and putting into operation.

Project profile:

  • Project size 45 mDKK
  • Complexity medium (stakeholder)

 

Role 01.2013 - 06.2015: Programme Office

Program Profile: BEC had to ensure its banks moving towards full digitization under the title "The Fully Digital Bank" Louise was responsible for the program office.

Project profile:

  • Project size 45 mDKK
  • Complexity medium (strategy)

 

PFA (7N): 2 years 1 month

 

Role 06.2007 - 07.200: Programme Office

Louise was part of larger program for the development of a new pension product (program participants during the course counted between 250 and 350 persons). Louise was assigned as assistant project manager for Program Management. Louise's tasks were to develop, implement and operate processes to manage program scope, change management and quality assurance of business processes across the program's projects.

Project profile:

  • Project size: 250 mDKK
  • Complexity very high (technology, stakeholder, requirement, organization)

 

KPMG Consulting: 2 years 0 month

 

Traffic Authority Denmark

Louise was responsible of preparing requirement specification to a limited offer for production and administration of driver training certificates, including mapping and drafting system relevant processes related use cases and technical specifications.

 

Rigspolitiet

Software selection and implementation of pre-analysis to hedge the market for analysis software for use by reading digital tachographs and related electronic options for reading "digital driving" and "rest time data" and look at possibilities for improvement of the process of corporate control in general. Moreover conducted comprehensive gap analysis of software systems match with the National Police needs based on requirements specification

Bearing Point: 2 years 6 month

 

Electrolux Stockholm

Electrolux needed a system to support the processes surrounding the introduction of Sabarnes - Oxley Act of 2002. It required a special focus on document management and audit follow-up. Louises role in the project was:

- Explanation of the taxonomy

- Configuration of the system

- Assistance with implementation with technical resources

- Development of a conceptual model for the transfer of data to the system.

 

Berlingske Officin/Orkla Media

The Berlingske Officin initiated a strategic transformation project in the distribution and sale of newspapers to decide the future of their circulation system . To support the strategic decisions at an operational level should a new software system selected and evaluated. Louises role in the project was:

- Facilitating workshops to review and mapping of key processes

- Facilitation workshops to clarify IT needs and align these with elaborate business processes

- Responsible for the preparation and implementation of software providers' presentations (including the RFI)

 

RMT (Raw Material Trading)

RMT ( IKEA Trading / Aubonne ) asked for an estimate of the integration between the RMT 's software systems and IKEA 's marketplace using WebMethods middleware . Louises role in the project was:

- Implementation of analysis of formats, data transfers, conversion tables and general collection of other relevant information, in close cooperation with RMT

- Development of a detailed integration estimate

Athur Andersen Business Consulting: 2 years 0 month

 

IKEA

The development of a strategic marketplace for improving supplier offers rounds and improvement of competition in the procurement of raw materials. The used software was from VerticalNet . Louises role in the project consisted of :

- Developing solutions for internal and external integration of the marketplace against IKEA 's own systems and IKEA 's suppliers

- Assistance with configuration of Verticalnets software with Verticalnets resources

- Responsibility for the transfer of initial data to the system

- Act as communication point between Verticalnets experts and IKEA

- Responsible for the provision of technology from the project for IKEA


Mærsk (olie and gas)

Development of logistics system to optimize routes for tankers. Louises role in the project was :

- Development of software components for the final application

- Design of GUIs

- Elaboration of Use Cases

- Writing test scenarios and assistance with test

- Assistance with the development of the database behind the system using PowerDesigner from Sybase